Since a management buyout four years ago it has seen its turnover increase more than threefold.
What is the secret of the company's success? Offering outstanding service in a competitive market is the key, managing director, Nick Culley told me.
Staff turnover is low and Midwich provides a friendly, continuous working relationship which customers appreciate, while excellent incentives and recruiting senior appointments from within the company help maintain employee loyalty.
The company is entering the 2006 National Customer Service Awards. I am sure it will do well.
Available to Council tenants as well as the private sector, various electronic aids work through a Life Line unit linked to a 24-hour emergency service and connected to the telephone. The gadgets include a fall detector, 'wandering client' detector, flood alert and smoke alarm.
I saw this amazing system in action
at Clare House in Diss. Given the thumbs up by Council
carers, the system gives peace of mind to users and their
families and saves on home and residential care. For more
information call 0800 917 4680.
▪ Need to see your MP? You can
make an appointment to see Richard by calling 01379
642769.
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