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Home Local News Parliament Articles Speeches Richard Media South Norfolk Expenses Contact
| Jobcentre Plus taking I.T.
slow, says MP |
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Jobcentre Plus staff are being
held up and bogged down by what the report calls a 'slow and cumbersome' computer system
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South Norfolk MP Richard Bacon has urged the Department of Work and Pensions to press computer firm EDS to improve Jobcentre Plus’s computer systems, after a new report finds that Jobcentre Plus staff are being bogged down by a slow computer system. Mr Bacon was speaking as the Commons public accounts committee published its report into ensuring Jobcentre Plus advisers deliver effective services to the public. The report finds that nearly half of Jobcentre Plus’s 9,300 advisers face delays with their computer system on a daily basis. |
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Mr Bacon said: “Every day, Jobcentre Plus staff are spending valuable time working round a slow and cumbersome I.T. system. It is not unreasonable for them to expect their computers to perform tasks most modern offices take for granted”. “However, while Jobcentre Plus staff are making do, EDS is making a 30 per cent profit on DWP business. Although the DWP says it has commissioned work to make its computer systems more user-friendly, it is unclear why this was not done to begin with. The DWP should press EDS to make the changes needed without delay”.
9 October 2007 |
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| © Richard Bacon 2010 | ||||||||
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