Unfortunately, it
would be very easy now to make the wrong
choice. It is, all of a sudden, very
tempting for people on the political Left to
think that the credit crunch has presented
them, gift-wrapped, with a “left of centre
moment”. It is true that the taxpayer has
had to underwrite the egregious action of
bankers who deserved a small fraction of
what they were paid. It is true that
regulation failed and needs to be better. It
is true that governments cannot allow the
banking system to fail.
But, when we look
through the immediate crisis, the notion of
the “left of centre moment” is close to the
opposite of the truth. We mustn't forget
that, when the credit stopped flowing, the
old methods had just been brought into the
shop, in need of repair. A decade of
performance management and central targets
from Whitehall had hit the buffers.
Literacy
standards rose quickly at first but the
improvement had stopped. Improvements to the
health service were once mostly about making
the system better - managing hospitals and
getting waiting lists down. Now, it is more
about helping people who look after their
own health to cope with chronic disease.
All the main
parties are now facing their Cole-Yaffle
moment. They will all have to learn how to
cope with higher expectations, no money and
the exposed limits of the central State. It
looks like the Tories get it. Borrowing a
very ungainly term from the Clinton
Administration, David Cameron has said that
we are entering “the post-bureaucratic age”.
The Conservatives have not yet found a
popular idiom for this idea.
But a series of
technology-literate speeches by both David
Cameron and George Osborne show they
understand that public services cannot stand
apart from the standards to which people
have now become accustomed in every other
part of their lives.
It would be all
too easy for the British Left to divide
itself here. It is easy to kid yourself that
state intervention in banking has any
implications at all for the provision of,
say, social care. It's easy to think that
state intervention in one place gives you a
licence for state intervention all over the
place. Forget the post-bureaucratic age. Let
the Tories have Professor Yaffle. But that
would be a colossal error and the best
people in power know it.
In yesterday's
White Paper, Working Together, the Prime
Minister puts himself on the right side of
the argument. The policy in the paper is but
a start: a website that will allow us to
compare council services; health services to
receive an instant verdict from patients.
But when this is coupled with giving
individuals the budget to buy what they need
rather than what the bureaucracy provides,
this information will turn into power. This
is Professor Cole all over.
The reform
document bears the imprimatur of the Cabinet
Office Minister Liam Byrne who, in a series
of thoughtful speeches, has argued for the
“radical democratic idea that power must be
exercised at the lowest possible level”. Mr
Byrne is also the minister responsible for
power at the highest possible level - the
Civil Service. This week the think-tank
Reform accused Whitehall, fairly enough, of
complete failure on implementing policy, an
obsession with process and a lack of
personal responsibility. If we are serious
about dispersing power, here is the place to
start.
The truly
fascinating thing about the Civil Service is
its systematic ability to take in highly
talented individuals, work them hard and
turn out nothing very much. In 2007 the
Government was preparing to publish a Social
Exclusion Action Plan. There was a classic
Whitehall argument about which department it
ought be housed in. Some of us had the
radical idea, based on the success of the
Prime Minister's excellent Strategy and
Delivery Units, that it didn't need a
department. It just needed the best 50
people and a budget to buy in whatever else
was needed in the way of advice. You can
imagine the reaction when we tried this idea
on a senior civil servant. You've never seen
a better Nigel Hawthorne impression.
But it's obvious
that government doesn't work well enough to
meet the ambitions of idealists. When he had
his own Yaffle period, Gordon Brown knew
this too. At the half-way point between the
first episode of Bagpuss and the publication
of yesterday's paper, Gordon Brown delivered
a first-class lecture to Charter 88 in which
he said: “Where there is a public interest
there need not be a centralised
public-sector bureaucracy always directly
involved in provision”.
I have taken the
best line to illustrate that the Prime
Minister is himself a once-upon-a-time
federaliser. But the line is not unfairly
ripped out of context - there are plenty
more to choose from. The speech is full of
the importance of local government and
making sure the accountable body is as close
to the people affected as possible. The
point that Mr Brown was making was that the
State is a means, not an end in itself. It
is often a good way of fixing problems. But
not always and not as a matter of principle.
Seventeen years
on, in a world made hardly recognisable by
global integration, instant communication
and the amazing quality of service in all
but the most bureaucratic sectors, the old
methods are broken and politicians will need
to adapt.
Professor Yaffle
once told the story of the wise man of
Ling-Po who just wanted to live in peace
with his friends the turtles. He pleaded
with the locals not to take his turtles for
soup but they laughed at him. So, he walked
across the wooden bridge from his island to
the land, smashing it as he went. The locals
laughed harder. The wise man then appeared
to walk back on the water. In fact, just
beneath the surface, he was using the
turtles as stepping stones. The
post-bureaucratic age won't be exactly like
that, but it will a bit.
Philip Collins
is a former speechwriter for Tony Blair